Privacy Policy

This translation is provided for information only. Only the French version is legally binding.

Last updated: Aug 26, 2026

HYNAKA is committed to protecting the privacy of its site's users. This policy explains how we collect, use and protect your personal data.

1. Data controller

The controller of the data processing is:
HYNAKA
Email: contact@hynaka.com

2. Data collected

We collect the following data:

  • Identification data: surname, first name, email address
  • Order data: the child's first name, age, personalisation details
  • Payment data: handled directly by Stripe (we do not store your card details)
  • Connection data: IP address, browser, pages visited

3. Purposes of processing

Your data is used to:

  • Process your orders and create your personalised songs
  • Manage your customer account
  • Contact you about your orders
  • Send our newsletter (if you are subscribed)
  • Improve our site and our services
  • Meet our legal obligations

4. Legal basis

The processing of your data is based on:

  • Performance of the contract (processing orders)
  • Your consent (newsletter, non-essential cookies)
  • Our legitimate interests (improving services, security)
  • Our legal obligations (invoicing, accounting)

5. Retention period

  • Customer data: 3 years after the last order
  • Accounting data: 10 years (legal obligation)
  • Browsing data: 13 months maximum

6. Data sharing

Your data may be shared with:

  • Stripe: to process payments
  • Our hosting provider: to host the site
  • Email providers: to send emails

We never sell your personal data to third parties. Our providers are bound by confidentiality obligations.

7. Your rights

Under the GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct inaccurate data
  • Right of erasure: delete your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to certain processing
  • Right to withdraw consent: withdraw your consent at any time

To exercise your rights, contact us at: contact@hynaka.com

8. Cookies

Our site uses cookies to:

  • Essential cookies: site operation, cart, login
  • Analytics cookies: audience measurement (with your consent)

You can manage your cookie preferences in your browser settings.

9. Security

We put appropriate security measures in place to protect your data against any unauthorised access, alteration or disclosure:

  • Secure HTTPS connection
  • Encrypted passwords
  • Restricted access to data

10. Contact and complaints

For any question about this policy or your personal data:
Email: contact@hynaka.com

You also have the right to lodge a complaint with the CNIL, the French data protection authority: www.cnil.fr