Terms and Conditions of Sale

This translation is provided for information only. Only the French version is legally binding.

Last updated: September 28, 2026

Article 1 - The seller

The website hynaka.com is operated by:

Sébastien LELEU, sole trader (EI), under the trade name Hynaka
59 rue de Ponthieu, Bureau 326, 75008 Paris, France
SIRET 791 982 010 00039, registered with the French National Business Register (RNE)
Email: contact@hynaka.com
EU VAT number : FR09791982010

Hereinafter “Hynaka”.

Article 2 - Purpose and acceptance

These terms of sale apply to any order placed on hynaka.com by a consumer, hereinafter “the Customer”.

The Customer accepts them at the time of payment, by ticking the box provided for this purpose on the payment page. The applicable terms are those in force on the date of the order. They can be read and saved at any time on this page.

Article 3 - Products

Depending on what the site offers at the time of the order, Hynaka sells:

  • audio stories for children aged 3 to 8, as digital files (MP3), sold as albums and, where the site offers it, individually;
  • illustrated portraits made from a photo sent by the Customer (see Article 9);
  • personalised songs and lullabies featuring the child's first name, produced on demand from the information provided by the Customer (see Article 9a);
  • other digital content to download, for example printable kits.

Some content is free: a gift story, colouring pages and online games. Making it available is not a sale.

Each product is described on its page: content, length or format, price. All products are digital only: nothing is shipped.

Article 4 - Prices

Prices are shown in euros, including all taxes (VAT included). The price shown is the total price paid, with no delivery or other charges. The invoice details the amount before tax and the VAT.

The applicable price is the one shown when the order is confirmed. Hynaka may change its prices at any time, without effect on orders already placed.

A promotional code, where one exists, applies under the conditions stated when it is issued. It cannot be exchanged for money or combined with another code, unless stated otherwise.

Article 5 - Ordering

To order, the Customer must have an account on the site. They choose their products, check the details and price of their order, then are taken to the secure payment page. Before paying, they must tick the box by which they accept these terms and ask for immediate access to their order (see Article 8).

The order is final once the payment is accepted. Hynaka sends a confirmation by email, restating this agreement. The invoice is available in the customer area.

The Customer is responsible for keeping their login details confidential and for the use of their account.

Article 6 - Payment

Payment is made online by bank card, at the time of the order, on the secure page of our provider Stripe. Hynaka never has access to the Customer's bank details.

If the payment is declined, the order is not recorded.

Article 7 - Delivery and access to files

  • Audio stories and downloadable content: available as soon as the payment is accepted, in the customer area, and an email gives access to them.
  • Illustrated portraits: delivered by email and in the customer area within 48 hours of payment. If this deadline cannot be met, Hynaka informs the Customer.
  • Personalised songs and lullabies: delivered by email and in the customer area within 48 hours of payment. If this deadline cannot be met, Hynaka informs the Customer.

Purchased files remain downloadable from the customer area, with no limit on the number of downloads, as long as the account exists, without prejudice to the Customer's rights under the legal guarantees. We recommend keeping a copy.

To use them, all you need is a device that can play MP3 files (phone, computer, smart speaker), display an image, or open a PDF file for printable content.

If the service is discontinued, Hynaka will inform the Customer at least 30 days in advance so that they can download their files.

Article 8 - Right of withdrawal

As a rule, a consumer has 14 days to withdraw from a contract concluded at a distance.

All products sold on the site, audio stories, downloadable content, illustrated portraits and personalised songs, are digital content not supplied on a physical medium. Under Article L221-28, 13°, of the French Consumer Code, the right of withdrawal cannot be exercised once their supply has begun with the consumer's prior express consent and express waiver of this right.

This is the purpose of the box the Customer ticks before paying: they ask for immediate supply of their content, or for the making of their portrait or personalised song to begin immediately, and acknowledge that they thereby lose their right of withdrawal. Without this agreement, payment cannot be made. The agreement is confirmed to the Customer in the order confirmation email, in accordance with Article L221-13 of the French Consumer Code.

This waiver does not deprive the Customer of the legal guarantee of conformity (Article 10) or of the “Satisfied or redone” guarantee for portraits (Article 9).

Article 9 - Illustrated portraits

How it is made. The portrait is produced with an artificial intelligence tool from the photo and description provided by the Customer, then checked by Hynaka before delivery. It is an illustration: likeness is sought, but it remains an artistic interpretation.

The photo. The Customer guarantees that they have the right to use the photo they send, and that they have the consent of the people shown in it or, for a minor, of the holders of parental authority. They must not send a photo with unlawful or violent content, or that infringes the rights of others. Hynaka may refuse a photo that does not meet these rules, or that does not allow a good-quality portrait; the order is then refunded within 14 days at most, using the payment method used for the purchase.

Satisfied or redone. As a commercial guarantee, Hynaka will make a new version of the portrait free of charge when it differs significantly from the photo or description provided by the Customer: for example, a physical feature that was specified but not respected, a missing person, or a clear lack of likeness. A mere aesthetic or subjective preference, about the style, colours or background, is not covered by this guarantee. To benefit from it, the Customer reports the issue to contact@hynaka.com within 14 days of delivery, explaining what does not match. This commercial guarantee is in addition to the legal guarantee of conformity (Article 10) and does not replace it.

Retention. The photo sent is deleted 30 days after delivery, as described in our privacy policy.

Article 9a - Personalised songs and lullabies

How it is made. The song is produced with an artificial intelligence tool from the first name, age and information provided by the Customer, then checked by Hynaka before delivery. It is an original creation: the vocal and musical rendering is an artistic choice.

The information provided. The Customer guarantees that they are authorised to provide the information about the child. It is used solely to produce the song and is processed as described in our privacy policy.

If the song cannot be produced. If the song cannot be produced, Hynaka informs the Customer and refunds the order within 14 days at most, using the payment method used for the purchase.

Guarantee. The song is covered by the legal guarantee of conformity (Article 10).

Article 10 - Legal guarantee of conformity

Hynaka is liable for any lack of conformity of the digital content it supplies, under the conditions laid down in Articles L224-25-12 et seq. of the French Consumer Code. For a one-off supply, such as a downloaded file or a delivered portrait, Hynaka is liable for any lack of conformity that exists at the time of supply and becomes apparent within two years of it.

In the event of a defect (unreadable or incomplete file, not matching its description…), the Customer is entitled to have the content brought into conformity free of charge. If they do not obtain this, in particular because it is impossible or does not happen within a reasonable time, or in the other cases provided for by law, they may obtain a price reduction or, where the legal conditions are met, the termination of the contract and a refund.

The content sold consists of fixed files (audio, images, PDF): it is not subject to updates, and its conformity does not depend on them.

To make a claim under the guarantee: contact@hynaka.com.

Article 11 - Intellectual property and use

Hynaka's stories, texts, music, illustrations and characters, including the Guardians, are protected by copyright and belong to Hynaka or its rights holders.

A purchase gives the Customer a right of use limited to personal and family use, namely: listening to the content by the Customer and their children, and copying it to their own devices. It does not give the right to resell it, use it commercially, broadcast it publicly or post it online, without Hynaka's written consent.

The Customer may share their illustrated portrait privately and on their personal social media, without commercial use.

Article 12 - Personal data

Data provided when ordering is processed in accordance with our privacy policy, which describes how it is used, how long it is kept and the Customer's rights.

Article 13 - Complaints, mediation and applicable law

For any question or complaint: contact@hynaka.com. We strive to reply as quickly as possible.

In accordance with the provisions of the French Consumer Code on “the consumer dispute mediation process”, if you have contacted us and have not received a satisfactory reply, you may use a consumer mediation procedure free of charge with:

CM2C
49 rue de Ponthieu
75008 Paris
Phone : 01 89 47 00 14
Website : www.cm2c.net/declarer-un-litige.php
Email : litiges@cm2c.net

The Customer may also report a problem to the DGCCRF (the French consumer protection authority) via the SignalConso platform.

These terms are governed by French law. The French version prevails. In the event of a dispute, the Customer may bring the matter before the court of their place of residence or of the place where the damage occurred.

These terms of sale are accepted at the time of payment, by ticking the box provided for this purpose.